Michelle ~ Thank you all for your feedback. I'm sorry that you had trouble with this video. We are trying a new video player in the hopes that it will work better than our previous one. I recommend selecting Auto if you are on the default video player so it will automatically choose the best video for you. You can also try our Alternate Video Player which may work better for your device. If you continue to have issues, please email us at contact@pilatesanytime.com.